Sunraysia Residential Services Inc. (SRS) is urging emergency services, electricity distributors and relevant agencies to strengthen support measures for vulnerable community members following this week’s widespread power outage across Mildura and Merbein.
Twenty-four SRS Supported Accommodation homes, supporting more than 30 participants, remain without power following the outage. Current estimates indicate some properties may not have electricity restored until Wednesday 23 September at the earliest, creating significant challenges for residents and impacting their wellbeing, independence and quality of life.
SRS’ consulting suite at 877 Fifteenth Street has also been affected, disrupting some operations and services. Despite these challenges, staff are continuing to work proactively to minimise disruption and maintain essential supports for clients.
SRS CEO Marian Luehman said the outage had highlighted the unique challenges faced by elderly people and people living with disability during emergency situations.
“While power outages are difficult for everyone, they can have a much greater impact on people who rely on electricity to support their daily living, health, safety and independence,” Ms Luehman said.
“Many of the people affected across our community are elderly or living with disability. Some rely on electrically powered equipment, while others need electricity to undertake everyday tasks such as preparing meals, washing clothes, charging communication devices, or maintaining a safe and comfortable living environment.”
Ms Luehman said extended outages can also have a significant impact on mental health and emotional wellbeing, particularly for people who thrive on routine and familiarity.
“For many of our residents, prolonged periods without power can be distressing and isolating. Uncertainty around restoration timeframes can add further anxiety, particularly for those already facing health or personal challenges.
“Our staff have been working tirelessly to support participants during this period by sourcing torches and essential supplies, helping residents access food and necessities, and providing reassurance and wellbeing support where it is needed most.”
While acknowledging the complexity of restoring power following a major incident, Ms Luehman said the event highlighted an opportunity to strengthen emergency response arrangements for vulnerable residents.
“We recognise that emergency services and electricity distributors are working hard to restore power safely and as quickly as possible, and we appreciate those efforts,” she said.
“However, this situation has highlighted the need for more structured support mechanisms for elderly people and people living with disability during extended outages.
“Access to generators, alternative accessible accommodation options, transport assistance and targeted welfare checks are all measures that could help ensure vulnerable community members are better supported when incidents like this occur.”
Ms Luehman said SRS would welcome discussions with service providers, emergency agencies and government organisations about how emergency response plans could better recognise and accommodate the needs of vulnerable, elderly and disability communities.
“Our goal is to advocate for the people who are most impacted when essential services are disrupted,” she said. “By ensuring vulnerable residents are identified and prioritised during emergencies, we can reduce the impact on those who are least able to adapt and help maintain the dignity, safety and wellbeing of some of our community’s most vulnerable people.”
Media Contact:
Vinnie Rodi – Marketing and Events Coordinator
Phone: 0439 364 781
Email: vrodi@srsinc.com.au